It only takes a few steps to get started with Text Messaging at the Enhance and Bells & Whistles levels.
Select Settings/Text to create your Provider Nickname. Since text messages can only be 160 characters in total length, it is helpful to provide a shortened version of your Organization Name (up to 15 characters maximum). Also, you can choose if you want text messaging to be used on a per program basis. Thus, if you expect to use text messaging in all or most of your programs, then check the box to “Turn on SMS by default for all new programs.”
If you have a Bells & Whistles account, you may desire to have a custom phone number with your area code from which to send text messages, as your users may pay greater attention to text messages received from an area code they recognize. Otherwise, SmarterSelect will send text messages from a generic pool of US phone numbers. The custom phone number must be set up by SmarterSelect. Contact our Support team for details.
For each Program, you’ll want to create a Program Nickname (25 characters maximum). Again, this is a shortened version of the Program Name in order to save on characters. Also, you can enable or disable the sending of text messages for each Program.
Also on the Program page, you may have noticed the addition of the Application Short Link. This link functions the same as the Application Link as it leads to the Start Page. The Short Link is included in each text message to make it easier for your applicants or evaluators to take any necessary actions based on the text message sent.
How do we know where to send the text messages?
For every user, we’ve added a Mobile Phone Number field on the My Accounts page. Thus, the user can control if they wish to receive text messages and they can provide their Mobile Phone Number, including international numbers! As always, the fields on the My Accounts page can be viewed and edited only by the user. However, we’ve displayed the user’s Mobile Phone Number in your People table so that you can see if a user has provided their Mobile Phone Number.
Also, to make it easier on the applicants and evaluators, we’ve been prompting each user during their next login if they wish to receive text messages and for their Mobile Phone Number.